# Managing Support Requests

### Overview

The Control Super Support dashboard is your central hub for getting help. From here, you can communicate directly with the support team, track the status of your inquiries, and reference past solutions.

### Steps

#### Step 1: Access the Support Dashboard

Navigate to the **Support** tab in the main left-hand sidebar. This will open your support inbox, displaying a list of your conversations and a dashboard of ticket statuses.

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#### Step 2: View and Filter Tickets

At the top of the dashboard, you will see status tiles that provide a quick overview of your requests:

* **Open:** Tickets waiting to be assigned or reviewed.
* **In Progress:** Tickets currently being worked on by the support team.
* **Resolved:** Closed tickets.
* **Unread Messages:** Updates you haven't viewed yet.

You can click on a conversation from the list on the left to view the full message history.

{% hint style="info" %}
**Notifications:** Any unread messages will be notified here on the dashboard, and you will also receive a notification in your email inbox.
{% endhint %}

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#### Step 3: Reply to an Existing Ticket

If you have a follow-up question regarding an ongoing issue:

1. Select the relevant ticket from the conversation list.
2. Type your message in the text field at the bottom of the screen.
3. Press **Enter** or the send icon to message the support agent.

<figure><img src="/files/4t2KXmaayTjGVUL2JTQ3" alt=""><figcaption></figcaption></figure>

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#### Step 4: Create a New Support Request

If you have a new question or issue that is unrelated to previous tickets:

1. Click the **+ New Support Request** button in the top right corner of the screen.
2. A "Contact Support" modal will appear.
3. Enter a **Subject** line that summarizes your issue.
4. Enter a detailed description in the **Message** field.
5. Click **Send Request**.

The new ticket will immediately appear in your list with an "Open" status.

<figure><img src="/files/TZpjW8g0slX7b2L2OlmX" alt=""><figcaption></figcaption></figure>


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