# Contacting Support

### Overview

The in-app Support Centre allows you to communicate securely with our team. You can raise new requests, track the status of ongoing enquiries, and view a history of all your past conversations without leaving the platform.

### Steps

1. **Navigate to the Support Centre**\
   Go to the **Manage** tab in the main navigation menu. Scroll down to the bottom of the list and select **Support**.
2. **View existing tickets**\
   The Support dashboard displays an overview of your enquiries sorted by status:

   * **Open:** Tickets waiting to be assigned.
   * **In Progress:** We are actively working on your request.
   * **Resolved:** The issue has been finalised.
   * **Unread:** There is a new reply from our team that you haven't seen yet.

   <figure><img src="/files/PDRZUWSLnVqyMgR6z53i" alt=""><figcaption></figcaption></figure>
3. **Create a new request**\
   To start a new enquiry:

   1. Tap the **+ New Support Request** button.
   2. Enter a clear **Subject** regarding your issue (e.g., "Bank Connection Issue").
   3. Type your detailed enquiry in the **Message** field.
   4. Tap **Send Request**.

   <figure><img src="/files/xY2xACT4Nlpin79nG6y2" alt=""><figcaption></figcaption></figure>
4. **Reply to a conversation**\
   When our team responds, you will receive a notification. Tap on the specific ticket in your "Your Conversations" list to view the chat history and send a reply if further information is needed.

### What Happens Next

After submitting a request, your ticket status will change to **Open**. Our support team typically reviews and responds to requests within 24 hours. You will receive an in-app notification as soon as we reply.

{% hint style="success" %}
**Tip:** Providing specific details in your initial message helps us resolve your query faster.
{% endhint %}

### Need Help?

If you cannot access the app or require immediate assistance, contact the CTRLSuper support team at <support@ctrlsuper.com.au>.


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