# Using the Support Center
### Overview
The Control Super Support Center allows administrators to seamlessly manage communications with both issuers and investors. This guide will walk you through navigating the support dashboard, responding to user inquiries, sharing documents, and managing ticket statuses.
### Before You Begin
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Ensure you are logged in with Admin privileges to access the Support Center and manage user conversations.
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### Steps
#### Step 1: Navigate the Support Dashboard
From your Admin dashboard, select the **Support** tab in the left-hand sidebar.
At the top of the Support Center, you will see a high-level overview of your current support metrics, including the number of tickets that are **Open**, **In Progress**, **Resolved**, and any **Unread Messages**.
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#### Step 2: Browse and Filter Conversations
On the left side of the screen, you will find the conversation inbox. You can quickly scan through open tickets to see who submitted them, their email address, and active tags (such as "Issuer", "Investor", or current status).
Use the dropdown filters at the top of the inbox to narrow down the list:
* **All status:** Filter tickets by Open, In Progress, or Resolved.
* **All users:** Filter conversations by specific user types or individuals.
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#### Step 3: Respond to Inquiries and Share Documents
Click on any conversation in the inbox to open the chat interface on the right side of the screen. Here, you can review the full history of the user's inquiry.
To reply, simply type your message into the text box at the bottom of the screen and click the send icon.
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You can also share files with users by clicking the paperclip icon in the text input box to upload and submit necessary documents directly within the chat.
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#### Step 4: Update Ticket Status
As you work through a support request, it is important to keep the ticket status accurate.
In the top right corner of the active conversation window, click the current status button (e.g., **Open** or **In Progress**). Select the new, appropriate status from the dropdown menu.
Updating the status here will automatically update the status tags on the conversation in the left-hand inbox list and adjust your high-level dashboard metrics.
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### What Happens Next
Once a ticket is marked as **Resolved**, it will update your top-level dashboard metrics and can be filtered out of your immediate view. The user will receive your responses and documents directly in their portal. You can always refer back to resolved tickets by adjusting your inbox filters.
### Need Help?
If you experience any issues managing the Support Center, please contact the internal development team.
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